Welcome to Biswa Bangla Solar Energy Systems (referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [biswapower.com] (the “Website”).

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and postal address.

• Transactional Information: Details about purchases and payments you make on the Website.

• Technical Data: IP address, browser type, operating system, and information about your visit to the Website, such as pages visited and time spent.

• Communication Data: Messages or inquiries you send to us via email or contact forms.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders.

• To communicate with you about your purchases, inquiries, and updates.

• To provide customer support.

• To improve our Website’s functionality, content, and user experience.

• To comply with legal obligations, such as tax and accounting requirements.

• To send promotional emails and updates about our products and services (only if you have opted in).

3. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual Necessity: To fulfill a contract with you or take steps at your request before entering into a contract.

• Consent: Where you have given explicit consent for specific purposes, such as marketing communications.

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: To improve our services and ensure the security of our Website.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with the following parties:

• Service Providers: Third-party vendors who provide services such as payment processing, website hosting, and delivery services.

• Legal Authorities: Where required by law, to comply with a legal obligation or protect our legal rights.

• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.

6. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for secure data transmission.

• Regular security audits and updates.

• Restricting access to personal data to authorized personnel only.

7. Your Rights

Under the GDPR, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request corrections to inaccurate or incomplete data.

• Right to Erasure: You can request deletion of your data, subject to legal obligations.

• Right to Restrict Processing: You can request limited use of your data under certain circumstances.

• Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to data processing based on legitimate interests or direct marketing.

• Right to Withdraw Consent: You can withdraw your consent for processing at any time.

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal data.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]

• Address:

  • BAGRA, MAYAPUR, ARAMBAGH, HOOGLY – 712413

  • 79, DOMESTIC AREA, GROUND FLOOR, OPPOSITE GANAPATI TRADERS & OMKAR BANQUETS, DAKSHINESWAR, ALAMBAZAR, KOLKATA – 700035