Refunds and Returns Policy
At Biswa Bangla Solar Energy Systems, we value our customers and strive to provide the best quality products and services. To ensure transparency and customer satisfaction, we have outlined our Refunds and Returns Policy below. This policy applies to purchases made through our website, [biswapower.com].
1. Eligibility for Returns
We accept returns under the following conditions:
The product is defective, damaged, or not as described.
The product is unused, in its original condition, and includes all original packaging and accessories.
The return request is initiated within 7 days of delivery.
Products that are customized or made-to-order are not eligible for returns unless they are defective or damaged upon delivery.
2. How to Initiate a Return
To initiate a return, follow these steps:
Contact us at [email protected] with the following information:
Your name and contact details.
Order number and date of purchase.
A detailed description of the issue.
Photos or videos of the product showing the defect or damage (if applicable).
Our customer support team will review your request and respond within 2 business days.
Once approved, you will receive instructions on how to return the product to us.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrect product.
We recommend using a trackable shipping method to ensure safe delivery of the returned item.
4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed as follows:
Refunds will be issued to the original payment method used at the time of purchase.
Refunds may take 7-14 business days to appear in your account, depending on your bank or payment provider.
If your refund request is rejected, we will notify you with a detailed explanation.
5. Exchange Policy
If you wish to exchange a product, please follow the same process outlined for returns. Exchanges are subject to product availability and approval.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or special-order products.
Products damaged due to misuse, improper handling, or installation.
Products with missing accessories or packaging.
7. Cancellation Policy
Orders can be canceled before they are shipped. To cancel an order, contact us at [email protected] with your order details.
If the order has already been shipped, it cannot be canceled but can be returned following the return process.
8. Contact Us
For any questions or concerns regarding our Refunds and Returns Policy, please contact us:
Email: [email protected]
Address:
REG OFFICE: BAGRA, MAYAPUR, ARAMBAGH, HOOGLY – 712413
CORP OFFICE: 79, DOMESTIC AREA, GROUND FLOOR, OPPOSITE GANAPATI TRADERS & OMKAR BANQUETS, DAKSHINESWAR, ALAMBAZAR, KOLKATA – 700035
We are committed to providing a fair and transparent process for refunds and returns, ensuring a smooth and hassle-free experience for our customers.